OMNI Blender Shipping & Return Policy
Call Toll-Free 1-855-3hp-Omni.
Make a Well-Informed Decision prior to the purchase.
In order to avoid or prevent returns, we are providing over 100 unedited videos online on our website and on to help you make a good and well-informed decision prior to your purchase. We also suggest you read through the testimonials on Customer Lobby to see what customers are saying about the OMNI Blender. And if you want to know if a specific smoothie or ingredient will blend really well in the OMNI Blender, please send us the recipe challenge by email and we will blend it for you and put it on video.
But.... here it is, should you still want to return the blender, or the product, then the first 30 days, we feel, is more than adequate to decide if you want to do so. Before you do, please note, the customer has to pay for the return shipping, and we will deduct a shipping fee, regardless of what momentary deal or offering in respect to shipping included or free shipping we may have offered. We want to be fair. And we would like our customers also to be fair. If we screw up, by all means, we will live up to our promise and make on good it.
Before returning, call us toll-free 1-855-3hp-Omni. You have to pay for the return shipping cost. The customer is responsible for packing up the blender safely and prevent damage. We recommend you keep the box for at least 30 days. If you no longer have the original box, we will charge a $10 fee, plus, please pack up the blender to prevent damage. If the blender or product gets damaged during the return shipping, the customer will be held accountable for that.
Deductions (We are sorry for the any deductions and we hope that you will try to understand our position on this policy. We are doing everything possible to help you make a well-informed decision so a return is very unlikely. Less than 1% of our customers return a blender - Refurbished blenders are basically not available, therefore.)
We will deduct from your full refund $ 20.00 return fee USA and a $ $50 return fee Canada (per blender, not per order). This will pay a portion of our original shipping cost and processing fee. We will deduct and additional $10 if the blender is arriving not cleaned (with food residues in the jar and/or in/on the blender). For example, if you paid $ 279 for your blender, after an approved return, you will be credited $259 if the blender arrives cleaned, and if it arrives uncleaned, the credit is $ 249.
If a sound enclosure is returned by itself, the deduction is $ 15 USA/ $45 Canada. If the a blender with a sound enclosure is returned, we will deduct $25 USA / $ 55 Canada from the refundable amount.
If the return is received past the 30 days and prior to 40 days after the purchase date, we will refund 90% of the amount due. No refunds after 40 days. 30 days are counted from the day of receipt at the customer's address to the day it is received at our business return address. The refund to your credit / debit card will be made within 1 week after the return has been received.
Before you return the Omni Blender and/or Sound Enclosure box, please give us a call at (801) 623-3225 to get approval for it. We are not going to try to convince you to keep the Omni Blender. But we would like to know what the reason is of why you are not satisfied with the blender. In most cases, the real reason for a return was because of 'buyer's remorse', aka, a money issue. The second biggest reason for a return was due to unfamiliarity to what a powerful blender can do for a family's diet because a person may have received the blender as an unsolicited gift.
If there is something that we have done wrong, please tell us about it. We are only human as well. Mistakes can happen. We want to retain you as a customer if we can help it, and as long as it is reasonable. We would like to learn and improve. No, we are not Costco or Walmart. We are selling exclusively high quality blenders and blender accessories.
We will process the refund within 7 days of the receipt of the product returned, applying the refundable amount to the same form of payment initially used to purchase the product. If unsure about buying the Omni Blender, give us a call or watch our videos.